Helen Burt is a highly accomplished utility operations expert who has held senior management positions in customer, policy, and regulatory affairs. She currently serves as the Chief Customer Officer at National Grid where she is working toward delivering affordable, clean, safe, reliable energy solutions to millions of customers across the Northeast every day.
She previously served as the Executive Vice President and Chief Customer Officer for Utilligent, LLC, a management consultant firm dedicated to advising the largest electric, natural gas, and water utilities across North America and Asia Pacific.
Prior to her time at Utilligent, she was the Senior Vice President (SVP) External Affairs and Public Policy for PG&E Corporation and the nation’s first utility Chief Customer Officer where she was responsible for customer engagement strategy. Burt was also responsible for PG&E’s sustainability program and served as the Chairperson of the PG&E Corporation Foundation, a California nonprofit public benefit corporation that makes grants for educational, environmental, and general community purposes.
Before PG&E, Burt served as Vice President, Customer Billing and Operations at TXU Energy, the largest electric retailer in the fully-competitive Texas energy market.
Commencing in 2010, Burt was named one of the “Most Influential Women in the Bay Area” by the San Francisco Business Times for five consecutive years. She served as a Director and head of the Governance Committee for the Alliance to Save Energy; Director and Executive Committee Member for Meals on Wheels of San Francisco; and Director of the Silicon Valley Leadership Group.
She holds a bachelor’s degree in Biology and Chemistry from Midwestern State University and is a member of MENSA, the largest and oldest high IQ society in the world.